Planos de Suporte
| Plan | Feature | SaaS Basic** | SaaS Standard | SaaS Advanced | SaaS Premium |
|---|---|---|---|---|---|
| Suporte Técnico | Atendimento | Horário Comercial | Horário Comercial | Horário Comercial | 24x7 |
| FAQ Dadosfera | Yes | Yes | Yes | Yes | Yes |
| Canal | forum/community | forum/community, email, chat | forum/community, telefone, email, chat | forum/community, telefone, email, chat | forum/community, telefone, email, chat |
| Solicitações | ilimitadas | ||||
| Contatos técnicos - Usuários | 1 | 2 | 4 | 4 | |
| Ferramentas de atendimento | Hubspot | Hubspot, Discord/Google Chat | Hubspot, Discord/Google Chat | Hubspot, Discord/Google Chat | |
| TAM | Yes | Yes | |||
| Gravidade do Caso / Tempo de Resposta Inicial (SLA) | Severity 1 | N/A | < 8 hrs | < 4 hrs | < 30 min |
| Severity 2 | N/A | < 16 hrs | < 8 hrs | < 2 hrs | < 2 hrs |
| Severity 3 | N/A | < 24 hrs | < 16 hrs | < 4 hrs | < 4 hrs |
| SLO (interno) | Severity 1 | < 2 hrs | < 2 hrs | < 1 hr | < 15 min |
| Severity 2 | < 4 hrs | < 4 hrs | < 4 hrs | < 1 hr | < 1 hr |
| Severity 3 | < 8 hrs | < 8 hrs | < 8 hrs | < 2 hrs | < 2 hrs |